About VCC Live

For more than 10 years VCC Live has been providing telecommunication technologies for companies with the CX-driven mindset. We strive to provide a complete and high-quality business solution for companies who need to communicate with their customers via Phone and/or other channels, and require high-level professional communication services.

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes.

Challenges

Create a complex responsive WordPress based website for the company meeting deadlines and week-by-week demos. The page also needed to be SEO friendly, and it had some more challenging developments, like external database, chat integration and registration while making sure the site remains reliable and fast. VCC Live is huge company so the UI/UX was very important as well.

Solution

We had multiple workshops and meetings to always come up with the best solutions to maintain a stable build of the website, use the latest/safest/fastest features of WordPress and to make use our best developer knowledge. We had to work hard and with great effort. The website has a component based structure, making easier the future development as well as the build phase. As long as we had question, the team of VCC Live did not hesitate once to help us.

Result

A modern website which will hold its place in the market. We managed to develop an easy to see through user-focus admin dashboard. The client was very satisfied with our work and we also learnt a lot during the development.
Overall it was a great and challenging project.